WHAT’S YOUR RETURN POLICY?

We’re sorry things didn’t work out for you, here’s the good news: You get 30 days to return your items starting from the day of shipment. Here’s the fine print: – All tags must still be attached on the product, including the care instructions/size tag and barcode tag. – Items must be unworn and unwashed (except to try on size). – NO returns or exchanges on bodysuits / leotards, beauty products, pierced jewellery, headphones, underwear, stockings, swimwear, facemasks, hair accessories, hats, pillows, nail accessories & drinkware unless it meets the Statutory Rights outlined by the ACCC. – NO refunds on sale items discounted at 40% off or over – These items can only be returned for an online credit. – All menswear, bags, shoes & kids wear that were originally purchased online can only be returned to our onlline warehouse – They cannot be returned in store.

HOW DO I EXCHANGE AN ITEM?

Items bought in store can be exchanged in any Ally Fashion store, providing there is available stock. Items purchased online can be exchanged through our return’s portal here. See the below details:

• – Exchanges are offered on original orders received back to us within 30 days from the delivery date.
• – Exchanges will be processed once your shipment has been picked up by the postal carrier.
• – Exchanges will be shipped with standard post.
• – Any exchanges made via our Loop portal can only be exchanged as per the purchase price. Further discounts cannot be applied.